Refund policy

We completely understand that not every purchase made will work out, and returns are needed sometimes. We want to ensure you are completely satisfied with your purchase!

Return Policy as follows:

ALL eligible returns will be returned as STORE CREDIT only. We do NOT offer returns to the original payment method on any purchase.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item MUST be in the same condition that you received it. Unworn, unwashed, and with all original tags attached. They MUST also be smoke, deodorant, and perfume free as well.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

To start a return, you can contact us at contact@shopxoshea.com.

Final Sale:

ALL jewelry and sale items are final sale and are not eligible for return. 

Exchanges:

If you need to exchange an item for a different size you will need to send the original item back. Once we receive your returned item, we will issue a store credit and you will be able to purchase the item with the store credit.

Damaged Items: 

Damaged items MUST be reported within 7 days of receiving your order. Damages also must be reported before wearing the item.

Shoes MUST be returned in the original shoebox and unworn. Any sign of wear or a damaged shoebox will make the shoes ineligible for a return.

 

For any questions or concerns contact us at: contact@shopxoshea.com